We at Phillippe Builders, Inc. sincerely hope that you enjoy your new home! Our commitment is to not only provide you with your dream home, but to service you to the fullest extent under our 1 year limited warranty period.
As you settle into your new home you may discover items that may require customer service. We like to minimize the number of visits our workers make into your home once occupied, so we ask that you keep a cumulative list of attention items so that we can schedule the appropriate trade and correct everything in a timely manner. You are provided with 60 day and 11 month Service Request Forms, which we ask you to fill out and send into our office. Once the forms are received by our Warranty Department you will be contacted for scheduling to correct those warrantable items listed.
If an emergency occurs, please call us immediately and we will make arrangements to correct the problem as soon as possible.
Outside of business hours you may contact your subcontractor directly from the Phillippe Builders Subcontractors list provided to you in your Home Buyer Orientation Packet at closing.
Some examples of what is specified as an emergency include electrical outages and/or sparks, furnace outages, or any situation that makes the home uninhabitable.